Shop policies
Returns & Shipping Policy
How returns, refunds, and shipping work for stone care products ordered from marbleclinic.ca.
No obligation · We reply within one business day
14-day returns
You can return unopened products in their original packaging within 14 days of delivery. We can't restock cleaners, sealers, or treatment products once they're opened, so we can't accept returns on opened or used products unless they arrived damaged or we sent the wrong item.
How to start a return
Email [email protected] or call (905) 270-2959 with your order number and the product you want to return. We will confirm eligibility and send you the return address and instructions.
Return shipping
You pay return shipping unless the return is because of our error, such as a damaged, defective, or incorrect item. In those cases we cover return shipping and send a replacement or refund at no cost to you. We recommend a tracked shipping service, because we can't refund returns that don't reach us.
Refunds
Once we receive and inspect your return, we refund the product price to your original payment method. We don't refund the original shipping charge unless the return was our error. Once we issue the refund, allow a few business days for it to appear on your statement.
Damaged or incorrect orders
If your order arrives damaged or you receive the wrong product, contact us within 7 days of delivery with a photo of what you received. We'll send a replacement or give you a full refund, and you won't pay any return shipping.
Shipping
We ship within Ontario for now. Ships in 2 to 4 business days from Mississauga, ON. Free shipping on orders over $150, flat rate below that. Shipping and 13% HST are shown at checkout before you pay.
Not sure a product suits your stone before you order? Send us a photo through the free quote form and we'll confirm the right care routine first.